One form, one desk, two working days for routine matters.
Every message reaches Salma Refaat at the Minya office. Salma triages by topic: subscription queries directly, primary-programme questions to Nada el-Boraey, secondary-programme questions to Tarek Hassanein, workshop and family-day questions to Aisha Habashy, accessibility questions to Mona Habib, press enquiries to Nada personally. Office hours Sunday, Tuesday and Thursday from 10:00 to 14:00 Cairo time.
Send a message.
Mark the topic accurately — it determines who reads the message and how fast the reply comes. Subscription queries are usually one round; booking consultations involve a written quote and scheduling; observer-visit reports go to Salma for honorarium processing and to the relevant age-band editor for inclusion in the next quarter's verification.
By post — the printed annual digest.
Institutional subscribers may add the printed annual digest at €28 plus postage. Three hundred pages consolidating the year's bulletins, four quarterly indexes, corrections log, methodology document and transparency note. Postage €5 within Egypt, €11 to Europe and North Africa, €18 elsewhere.
If you reached us by mistake.
If you were looking for a school-trip booking agent, a tourism operator selling museum tours, a museum membership programme or a ministry-of-education complaint channel, you are at the wrong door. The index is an independent documentary publication. We do not sell tickets, do not arrange tours, do not handle museum memberships and do not act as a regulator. The Egyptian Ministry of Education's complaint channel and the licensed school-trip operators registered with the Ministry of Tourism are easy to find through the relevant ministry portals.
Confidentiality of observer-visit reports and complaint-handling.
Where a reader submits an observer-visit report or a programme-quality complaint, the reader's identity is held confidential by the cooperative during the verification process. The museum's education team is not told who the observer or complainant is when we follow up; we describe the observation in terms that do not identify the source. The observer's identity appears in the corrections log only with the observer's explicit consent; the default is anonymity with the date of visit recorded. Where a complaint involves a safeguarding concern (a child's safety at the programme, for example), we follow a separate documented protocol that includes notification to the relevant ministry channel within forty-eight hours; the protocol is in the cooperative's internal documents and is available to subscribers on request.
Response-time commitments by topic.
Subscription queries: one working day. Programme-specific questions: two working days. Booking-consultation requests: five working days for the written quote, then scheduling. Custom-itinerary requests: ten working days for the written proposal. Observer-visit report acceptance: five working days. Correction submissions: five to ten working days because we verify with the museum. Press enquiries with deadlines: prioritised by Nada, typically two working days.